COLLECTIONS TIMELINE

Collections typically ship within 3 months of your order. We have broken down a rough timeline of what you can expect when you order from us. Please keep in mind that your Client Portal will have an exact timeline for everything in your specific order.

HOW TO ORDER

1. PLACE YOUR ORDER Browse the different Collections and find one that is in line with your style. Keeping in mind that printing methods and colors can be changed to match your event, select a suite that has a design layout and font selections that you love. Add the package and any Add Ons to your cart, check out.

   Within 1 business day of your order, you will receive a Welcome Message from us. This is an email, sent to the email address used at the time of checkout from hello@champagneandink. It will contain a link and password for your online portal area of our website, on your portal you will have all of the details for your order. Including: Wording Documents and Guest List Spreadsheets (if applicable). Links to your order receipt and Design Contract as well as a complete Project Timeline so that we can communicate with you when we need items from you and when you can expect items from us. 

   By placing an order on our website, you acknowledge that you have read and agree to the terms and conditions of COLLECTIONS ORDERS.
   
   

2. DESIGN CREATION (1 Week): When you place your order, you will be asked to submit color selections. If you are unsure of color combinations and would like us to suggest them for you, we ask that you share with us 3 basic colors you would like to incorporate into your wedding design (wedding party, linens, florals, etc.)  and we will make color suggestions for you in the first Design Proof.

   If you have any special requests regarding the design, we ask that you review the FAQ section BEFORE placing your order. If your questions are not answered there, please email us directly and we will do our best to reply within 24hrs. 

   FIRST PROOF will be emailed to you 1 week after we receive your finalized wording submission. 
   
   

3. DESIGN REVISIONS (1 Week): After receiving your first design proof, you may request changes or approve for production. There are 2 rounds of revisions included with your order,  these revisions are for colors and wording only. No edits to design layouts or fonts are accepted. We ask that any VIPs or decision makers help you proof-read the first proof to make sure all correct information is listed and all names and locations are spelled correctly. Once revisions are received, we will turnaround a revised proof within 2-3 business days. Any additional revisions beyond these 2 rounds will incur a Design Revision Fee ($75 - purchased separately).
   
   

4. PRODUCTION (4 Weeks): Once your Final Approval is received we will start production (hooray!) No changes will be accepted after Final Approval is received. All suite pieces and Add Ons are approved together, we will not start production until Final Approval on ALL pieces is received. 

   Once printing and quality checks are complete, we will assemble one keepsake copy for you and safely package it with your other suite elements for shipping. We ship all orders via USPS priority mail, unless otherwise requested. We are not responsible for damages or delays that occur during shipping. 
   
   

Please note that this is a brief outline of the ordering process and terms. Please refer to our COLLECTIONS POLICY page for full terms and conditions.